Privacy Policy

At Your Rug Store, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, contact us or interact with our services, we may collect information including:

• Name
• Email address
• Billing and shipping address
• Order details
• Payment and transaction information
• Product preferences
• Information provided when contacting customer support
• Images or design files uploaded for custom rug orders
• Device, browser and website usage information

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm orders and payments
• Provide shipping updates
• Respond to customer enquiries
• Process cancellations, returns and refunds
• Create and manufacture custom rugs
• Improve our website and products
• Prevent fraud and unauthorized transactions
• Provide customer support
• Send promotional communications where permitted
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

We do not generally store your complete debit card, credit card or banking credentials on our servers. Payment information is handled by the applicable payment gateway according to its privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Keep items in your shopping cart
• Understand how visitors use our website
• Improve website performance
• Measure advertising and marketing performance

You may disable cookies through your browser settings, although some website features may not function properly as a result.

5. Sharing of Information

We may share necessary information with trusted third-party service providers who help us operate our business, including:

• Payment gateways
• Courier and logistics partners
• Website and hosting providers
• Marketing and analytics providers
• Customer support providers

These parties receive only the information reasonably required to provide their services.

We do not sell your personal information to third parties.

6. Marketing Communications

If you provide your contact details and consent to receive communications from us, we may send you information about:

• New products
• Offers
• Discounts
• Promotions
• Order-related updates

You may opt out of promotional communications at any time by contacting us or using the unsubscribe option where available.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

8. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

9. Your Rights

Subject to applicable law, you may contact us to request information regarding the personal data we hold about you or request correction or deletion where applicable.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

11. Contact Us

For privacy-related questions, please contact:

Your Rug Store
Email: yourrugstore0@gmail.com