Terms and Conditions

Welcome to Your Rug Store.

These Terms and Conditions govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms and Conditions.

1. About Our Products

We make every reasonable effort to display our products, images, colours, dimensions and descriptions accurately.

However, colours may appear slightly different depending on your device, screen settings and lighting conditions.

Minor variations in handmade or hand-finished products may occur and are not necessarily considered defects.

2. Product Prices

All prices displayed on our website are in Indian Rupees (INR) unless stated otherwise.

Prices may change from time to time without prior notice.

The applicable price at the time of placing your order will generally be the price charged for that order.

3. Orders

When you place an order, you agree to provide accurate and complete information.

After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or another available communication channel.

We reserve the right to cancel an order in situations including:

• Product availability issues
• Incorrect pricing or technical errors
• Suspicious or fraudulent transactions
• Incorrect customer information
• Delivery limitations
• Other circumstances beyond our reasonable control

If an order is cancelled by us after payment has been received, the applicable amount will be refunded through the original or appropriate payment method.

4. Custom Rugs

For custom-sized or customized rugs, you are responsible for providing accurate measurements, designs, images and other information.

Once production has started, custom orders may not be eligible for cancellation or return except where the product is defective, damaged or otherwise covered under our applicable return policy.

Please carefully verify dimensions and design details before submitting a custom order.

5. Payments

We accept payment methods made available on our website, which may include:

• Credit/debit cards
• UPI
• Net banking
• Wallets
• Cash on Delivery, where available

Orders may be subject to payment verification.

6. Cash on Delivery

COD may be available only for selected locations, products or order values.

We may contact you to verify COD orders before dispatch.

Repeated refusal or non-acceptance of COD orders may affect future COD availability.

7. Shipping

Delivery timelines shown on our website are estimates and may vary depending on:

• Delivery location
• Courier availability
• Weather
• Holidays
• Operational delays
• Other circumstances beyond our control

Please refer to our Shipping and Delivery Policy for further information.

8. Returns and Refunds

Returns, replacements and refunds are subject to our Cancellation and Refund Policy.

Products must meet the applicable eligibility requirements before a return or replacement can be approved.

9. Intellectual Property

All website content, including images, logos, product photographs, text, graphics, designs, videos and website layout is owned by or licensed to Your Rug Store and may not be reproduced, copied or commercially used without prior written permission.

10. Website Use

You agree not to:

• Misuse our website
• Attempt unauthorized access
• Upload malicious content
• Use our website for fraudulent purposes
• Copy or reproduce website content without permission
• Interfere with website functionality

11. Limitation of Liability

To the extent permitted by applicable law, Your Rug Store will not be responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. Updated terms will be published on this page.

13. Contact Us

For questions regarding these Terms:

Your Rug Store
Email: yourrugstore0@gmail.com