Shipping and Delivery Policy

At Your Rug Store, we work to ensure your rug reaches you safely and within the estimated delivery timeframe.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Orders may require additional processing time for:

  • Custom-sized rugs
  • Customized products
  • Made-to-order products
  • Products requiring additional finishing

You will receive order-related communication through the contact details provided during checkout.

2. Estimated Delivery Time

Standard orders are generally delivered within approximately 7–10 business days.

Custom or made-to-order rugs may require additional production time.

The estimated delivery period may vary depending on your location and product availability.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Certain products or orders may qualify for free shipping based on promotional or order-value conditions.

4. Delivery Areas

We currently deliver to locations serviced by our logistics partners across India.

Some remote or restricted locations may have limited delivery availability.

If we are unable to deliver to your location, we will contact you regarding the order.

5. Tracking

Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp or another available communication channel.

You can use the tracking information to check the status of your shipment.

6. Delayed Deliveries

Delivery timelines are estimates and may occasionally be affected by circumstances outside our control, including:

  • Weather conditions
  • Natural events
  • Courier delays
  • Transportation issues
  • Public holidays
  • Address-related issues
  • Operational disruptions

We will make reasonable efforts to assist you in case of a delivery delay.

7. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address and contact information.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply for re-delivery.

8. Damaged Package

If your package appears damaged at the time of delivery, we recommend:

  1. Photographing the package before opening it.
  2. Recording an unboxing video where possible.
  3. Photographing any damage to the product.
  4. Contacting us as soon as possible.

Please retain the original packaging until your concern has been resolved.

9. Missing or Incorrect Products

If you receive an incorrect, incomplete or missing product, contact us at yourrugstore0@gmail.com as soon as possible after delivery with your order number and supporting photographs/videos.

We will review the issue and provide an appropriate resolution where applicable.

10. Custom Products

Custom rugs may require additional production time.

The estimated production and delivery timeline for a custom rug may be communicated at the time of order.

Because these products are made according to customer specifications, cancellation and return conditions may differ from standard products.

11. Contact

For shipping-related questions:

Your Rug Store
Email: yourrugstore0@gmail.com