Refund policy

Return & Cancellation Policy

✅ Return Eligibility

We accept returns only if the item has a genuine issue, such as:

The item is damaged or defective
You received a wrong product

⚠️ Important:
Returns will not be accepted for any other reasons, including change of mind, personal preference, or incorrect selection by the customer.

🚫 Non-Returnable Conditions

Returns will not be accepted in the following cases:

Customized or made-to-order items
Minor variations in color, texture, or design (as carpets are handcrafted products)
Items damaged due to misuse, improper handling, or incorrect installation
Requests made after 48 hours of delivery

🔄 Return Process

1. Report the Issue

You must email us at yourrugstore@gmail.com, +916393211790 within 48 hours of delivery with:

Your order number
Product details
Clear explanation of the issue
Photos or videos showing the damage/defect

2. Verification & Approval

Our team will review your request.
If the issue is verified, we will approve the return and provide further instructions.

3. Return Shipping

Pack the product securely in its original packaging
Follow the return instructions shared by our team
If the issue is genuine, return shipping may be covered by us

4. Inspection & Resolution

Once we receive the item:

It will be inspected by our team
If approved, we will offer:
- Replacement, or
- Refund (if replacement is not available)

Refunds are processed within 7–10 business days via the original payment method.

❌ Cancellation Policy

Orders can be canceled within 24 hours of placing the order or before dispatch (whichever is earlier)
Orders already shipped cannot be canceled

To cancel your order, email us at yourrugstore@gmail.com with your order number.